Moving in.
What you need to know

Applying: Before we proceed to reference you, you will be asked to pay a holding deposit equivalent to one week’s rent. We will agree on a date for move in, normally within 14 days of submission of the application. We ask you to electronically sign a Holding Fee Agreement which includes a copy of our standard tenancy agreement and outlines the details of the deposit and rent.

Please see the Tenant Fees Guide for more detail on the charges.

Signing the Agreement: On completion of the paperwork you will be asked to electronically sign a Tenancy Agreement. The first month's rent (this will be a full month from the move in date) and property deposit which is equivalent to 5 weeks rent is payable in advance.

Inventory: We will prepare the inventory a couple of days before you move in, at which point we endeavour to take a note of metre readings. We inform a utility switch company of your move in date, they should make contact but if you do not hear please contact the companies noted on your inventory to set up an account. You will need to let the local council know you have moved in.

Repairs and Day to Day enquiries: You will be advised if we are managing the property or if the property is managed via the landlord. If we are managing, please report any repairs via the MyAgency login which you should have received from us. Alternatively you can email us at In an emergency, details of our out of hours contacts are available on our office number 0115 945 5553. Please see the Tenant Information Pack for more detail on any issues which may be relevant during your tenancy.

Your Responsibilities During Your Tenancy

What you need to know

Tenants have several responsibilities they need to be aware of and comply with when renting a property.

Some of these responsibilities include:

Paying rent on time: Tenants must pay their rent in full and on the agreed-upon date, typically monthly.

Paying utility bills: Unless otherwise specified in the tenancy agreement, tenants are responsible for paying all utility bills, such as electricity, gas, water and council tax.

Reporting maintenance issues: Tenants should promptly report any maintenance issues or damages to the landlord or letting agent, allowing them to address the problem as soon as possible.

Taking care of the property: Tenants must keep the property clean and tidy, both internally and externally. This includes minor maintenance tasks like changing light bulbs or maintaining the garden.

Respecting neighbours: Tenants should ensure they don’t cause excessive noise or disturbance to neighbours and adhere to any building regulations or community rules.

Obtaining the landlord’s permission: Tenants must seek the landlord’s consent before making any changes to the property, such as redecorating or making structural alterations.

Abiding by the tenancy agreement: Tenants must follow all terms and conditions set out in the tenancy agreement, including any specific rules about pets, smoking or subletting.

Allowing access for inspections: Tenants must grant reasonable access to the landlord or their representatives for property inspections, repairs or viewings, providing adequate notice has been given.

Safeguarding the security deposit: Tenants can safeguard their security deposit by avoiding any actions that could result in deductions, such as causing damage to the property or leaving it in an unclean state upon moving out.

Providing notice to vacate: Tenants must give the appropriate notice to the landlord before ending their tenancy, as specified in the tenancy agreement.

Registering for TV licensing: If tenants own and use a television set in the rented property, they are responsible for obtaining a TV licence.

Obtaining contents insurance: While not a legal requirement, it’s a good idea for tenants to get contents insurance to protect their personal belongings in case of damage or theft.

By adhering to these responsibilities, tenants can maintain a positive relationship with their landlord and help ensure a successful renting experience.

Moving out.
What you need to know

We hope you have been very happy in your home but if you are looking to leave we would ask that you contact us on If you are in a fixed term tenancy, the end date can be found on your contract. If your fixed term has expired you have rolled on to what is known as a 'periodic' tenancy. Assuming the rent was agreed to be paid monthly the notice period will be one month from the rent payment date.

Deposit Return: It is very important to clean thoroughly and hand back the property in the condition which compares to that at the commencement of the tenancy. We will carry out a check out report after you leave and report back to the landlord. Should any cleaning or deductions from the deposit be required i.e for bulb replacements or garden maintenance, we will discuss this with you in full before applying for a deduction via the relevant deposit scheme.

Mail forwarding: You should set up and pay the requisite fee to Royal Mail for letters, etc. to be redirected to you.

Utilities: On your last day in occupation, please take gas, water and electricity metre readings and notify the utility companies. We will also need to know your metre readings. You should also notify your council of your departure to cease your responsibility for council tax. Note this cannot cease until the last day of the tenancy, regardless of whether you move out sooner.

Rent: Please ensure that you cancel the Standing Order with your Bank after your final payment has been made to us.

If you have any questions whatsoever, don’t hesitate to get in touch with our lettings team.